Archives For Inquiry Management

7x More Likely BookingsTo a vacation home renter, your home is one in a million. According to FlipKey, the average traveler will search through numerous property listings across four different websites before finally selecting seven properties to send inquiries to.

Let’s say you’ve got the great photos and relevant information included in your listings to garner one of those requests. Are you ready?

What happens next can make all the difference between a dead-end and a confirmed booking – if not on this trip, then perhaps sometime down the road. How can you create the best chance for a successful inquiry-to-booking conversion? Continue Reading…

Check Overpayment ScamThe email scam artists currently targeting vacation rental owners seem to have taken notes from the ‘Nigerian Prince’ fraudsters who’ve been around for decades. Maybe not as obvious, fraudulent inquiries on your rental property are likely to show up in your inbox. They will sound just as friendly as any legitimate inquiry, so take a look at these red flags:

  • Poor grammar and punctuation, plus bad spacing and line breaks. Especially when the request is coming from another country, this may seem normal. But the scammer may be pre-screening your patience level and naïveté.
  • Discrepancies about your rental property, such as calling your cabin an apartment suggest mass email.
  • Claims the trip is a surprise for someone else or a honeymoon. Generates warmth, creates distance.
  • Specifies dates then says they’re flexible. Or requests an extended stay, especially off-season for your location.
  • Inquiry comes from the UK or from a free email service, particularly Gmail, which is harder to trace.

Doesn’t really scream vacation rental scam, does it? Alone, these and other red flags are not enough to turn away renters. For example, check out this email from FindRentals.com: Continue Reading…

Haggle Free ZoneIt may be due to our recession economy, or the ever-growing array of online travel choices, or due to the growing interest in vacation rentals among travelers, but the fact is, travelers are increasingly likely to ask for a discount.

First, don’t feel pressure to concede! Ultimately it’s your decision whether you want to offer a discount or not. When you find yourself faced with a traveler looking to negotiate, here are some practical tips to help you out with some scenarios you’ve likely encountered already.

Scenario #1: The Bargain Hunter

An email inquiry checking dates available also comes along with a request for your “best available rates.” Everyone likes a bargain and travelers are only going to give you their business if they feel like they’re getting a good deal. Continue Reading…