The testimony of a satisfied customer is a precious asset for any business and vacation rentals are no exception. Guest reviews are a great way to attract new renters. In the prospective renter’s mind they establish your credibility, enhance desirability, and may be the final hook for the renter to choose your vacation rental over a competitor.
Here are some guidelines for capturing testimonials while your guests are still basking in the afterglow of their vacation.
1) Ask Promptly
Contact your guests promptly after their stay (2-3 days) and ask for feedback. While you can’t control the feedback you receive, remember that happy customers tend to enjoy sharing their experiences and are far more likely to respond than those feeling less enthusiastic. If you haven’t heard back in a few days, send a reminder email. Continue Reading…